Returns & Exchanges

Due to the perishable nature of our small-batch ice cream, we are unable to accept physical returns; however, we are committed to ensuring you enjoy every scoop with our 100% Satisfaction Guarantee.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your shipment immediately to ensure the dry ice is still active and the pints are frozen solid.

• 2.
  Document Issues

  If your order arrived melted or damaged, take clear photos of the packaging and the product condition to assist with your claim.

• 3.
  Contact Customer Support

  Email our team at [email protected] within 48 hours of delivery with your order number and any supporting photos.

• 4.
  Resolution Process

  Our team will review your request and provide a full refund or ship a replacement order at no additional cost to you.